Legal

Refund Policy

Last updated: September 2026

Please read this before you buy: all digital products and subscriptions on ICSE Notes by Aven AI (notes, PDFs, Google Drive access, PPTs, and similar instant-access items) are non-refundable, in all cases, once access has been granted. This includes cases of change of mind, buying the wrong subject/class by mistake, or simply not using the material. Please double-check the product title, board, class and subject before paying.

Why we don't offer refunds on digital products

Once you're given access to a digital note, PDF, or drive folder, the content has effectively been delivered — there's no way to "return" it. This is standard practice for digital goods (much like an app purchase, an e-book, or a streaming subscription), and it's what lets us keep our prices low and our content constantly updated.

What we do promise instead

If a digital product link is broken, a file is corrupted, or you didn't receive access at all after payment confirmation — message us and we'll fix it immediately, free of charge.
If you were genuinely sent the wrong product due to an error on our end, we'll correct it and give you access to the right one.
If you have questions before buying — about what's included, which board/class it covers, or a preview — just ask us on WhatsApp first. We're happy to help you pick the right product.

Physical products

For physical items (like printed handbooks), if your item arrives damaged, defective, or significantly different from what was ordered, message us within 48 hours of delivery with photos — we'll arrange a replacement or resolve it case by case. This is separate from the no-refund policy above, which applies specifically to digital products.

Order cancellations before payment confirmation

If you've placed an order but haven't completed payment yet, you can simply not pay and the order will stay unconfirmed — message us on WhatsApp if you'd like it cancelled outright.

Questions before you buy?

Genuinely — ask first. We'd rather answer a quick question on WhatsApp than have you unhappy with a purchase. Chat with us on WhatsApp →